The Florida Attorney General has announced that a settlement has been reached with Grand Incentives, a Sarasota-based corporation doing business as Coast to Coast Giveaways. In December 2015, the Office of the Attorney General filed a civil action against Grand Incentives following an investigation into allegations that the travel company engaged in unfair and deceptive practices. According to complaints, Grand Incentives allegedly misled consumers into purchasing travel incentives, travel club membership upgrades or multi-year membership renewals. Consumers alleged that the company said that these purchases were required or consumers would lose their memberships if they failed to agree to additional purchases. In other cases, Grand Incentives allegedly denied consumers’ travel requests, contending that overly restrictive terms and conditions relating to the activation of vacation certificates applied. The company also allegedly inappropriately delayed or denied refunds for deposits paid to redeem these certificates. Grand Incentives has denied all claims; however to resolve the case, they are now required to clearly and accurately disclose all terms, provide consumers with confirmation of purchase within 24 hours, offer an unconditional 30-day cancellation period and refund on any membership purchase, and review and respond to existing and future complaints in writing within 30 days. Finally, any unresolved complaints requesting refunds shall be forwarded to the Attorney General’s Office for further review.
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